Refund policy

At thewatchjunction, customer satisfaction is important to us. We want you to shop with confidence and enjoy your purchase. This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund for products purchased through https://thewatchjunction.in.

1. Return Eligibility

You may request a return or replacement if:

You received a damaged or defective product.
You received an incorrect item.
Your order arrived with missing components or accessories.
The product qualifies for a return under the terms displayed at the time of purchase or applicable law.

To help us review your request, please contact us within 48 hours of delivery for damaged, defective, incorrect, or incomplete orders.

This reporting period helps us investigate issues promptly and does not limit any mandatory rights you may have under applicable law.

2. Conditions for Returns

Where a return is approved, the following conditions may apply:

The product should be returned with its original packaging, tags, manuals, and included accessories, where reasonably available.
The product should not show damage caused by misuse, accidental damage, or unauthorized modification.
Proof of purchase or an order number may be required.
The product may need to be inspected before a return, replacement, or refund is approved.

These conditions will not override any consumer rights that apply under law, including rights relating to defective, misrepresented, or incorrectly supplied products.

3. Non-Returnable Items

Unless required by applicable law or expressly stated otherwise, certain items may not qualify for a change-of-mind return, including:

Products damaged through misuse or accidental handling after delivery.
Products modified or repaired without authorization.
Items specifically identified as non-returnable before purchase.

A product will not be excluded from an otherwise applicable legal remedy merely because it falls into one of these categories.

4. How to Request a Return

To initiate a return or replacement, follow these steps:

Step 1: Contact us at info.thewatchjunction@gmail.com or +91 72111 88834.

Step 2: Provide your order number, product name, and a brief explanation of the issue.

Step 3: Share clear photographs or videos of the product and packaging if the item is damaged, defective, incorrect, or incomplete.

Step 4: Wait for our response with the next steps and return instructions, if applicable.

Please do not send a product back before receiving return instructions from our team.

5. Refund Policy

Refunds may be issued for eligible orders when:

An approved return qualifies for a refund.
An order is cancelled and payment has already been collected.
We cannot fulfil an order due to stock unavailability or another confirmed fulfilment issue.
A refund is otherwise required under applicable law.

Approved refunds will generally be processed using the original payment method where possible. If that is not feasible, we will coordinate an appropriate alternative with you.

6. Refund Processing Time

Once a return has been approved and any required inspection is complete, we aim to initiate the refund within 5–10 business days.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

If your refund has not arrived within the expected period, please contact us with your order details.

Any mandatory legal refund deadlines will take precedence over these estimated timelines.

7. Return Shipping Charges

For products confirmed to be damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law, we will communicate the appropriate return-shipping arrangements.

For voluntary change-of-mind returns, where offered, the customer may be responsible for return shipping costs if this was clearly disclosed and is permitted by applicable law.

We will communicate any applicable charges before the return is completed.

8. Exchanges and Replacements

Replacement or exchange requests are subject to product availability and eligibility.

If an identical replacement is unavailable, we may discuss an alternative solution, including a refund where appropriate or legally required.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be possible before dispatch, but we cannot guarantee cancellation once an order has been shipped.

If an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with this policy and applicable law.

10. Damaged Packages and Delivery Issues

Please inspect your package after delivery.

If the outer packaging appears damaged or the product is missing, damaged, or incorrect, contact us promptly and retain the packaging and relevant photographs where possible.

We will review the information and coordinate with the delivery partner if necessary.