Shipping policy

At thewatchjunction, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://thewatchjunction.in.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

Order processing typically takes 1–3 business days.
Orders are not generally processed on Sundays or public holidays.
Processing may take longer during sales, festivals, or periods of high demand.
Customers will be contacted if an issue arises that significantly affects order processing.

These processing times are estimates and may vary.

2. Shipping and Delivery Time

Delivery times depend on your location, courier service, and product availability.

Estimated delivery time after dispatch:

Local Deliveries: 2–5 business days
Domestic Deliveries (India): 3–7 business days
Remote Locations: 5–10 business days

These are indicative estimates, not guaranteed delivery dates. Actual delivery times may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

We may offer free shipping on selected products, qualifying orders, or promotional campaigns. Any applicable conditions will be communicated clearly.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to check your shipment's progress.

If tracking details are unavailable or your shipment has not updated for an extended period, please contact our customer support team.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping addresses and contact information when placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or dispatched.

Additional charges may apply if a shipment must be redirected or re-delivered, subject to courier rules and applicable law.

6. Delayed or Lost Shipments

Although we work to ensure timely delivery, delays can occur because of courier operations, weather, public holidays, or other unforeseen events.

If your order has not arrived within the estimated delivery period, please contact us. We will make reasonable efforts to check the shipment status with the delivery partner.

Any confirmed lost shipment will be handled according to our applicable refund, replacement, and consumer protection policies.

7. Damaged or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible and provide:

Your order number
A description of the issue
Clear photographs or videos of the product and packaging, where available

We will review your request and explain the next steps in accordance with our Return & Refund Policy and applicable consumer protection laws.

8. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations or orders, depending on our payment and delivery arrangements.

If COD is available, the applicable terms will be displayed during checkout or communicated before order confirmation.

9. Delivery Attempts and Undelivered Orders

Please ensure that someone is available to receive the shipment and that your contact details are correct.

If delivery fails because the recipient is unavailable, the address is incorrect, or the shipment is refused, the courier may attempt re-delivery or return the parcel to us.

Any additional shipping or re-delivery charges will be handled according to the applicable order terms and law.